Applied Research Associates, Inc. Jobs

Description

Provide first-tier support and assist site LAN manager in various duties. Under direct supervision, assists users with day-to-day problems by troubleshooting problems occurring in programs or systems. Operates computer system to diagnose programs; troubleshoot and test systems.

Essential Functions:

• Provide desktop support and technical assistance to end users on a variety of issues.

• Assist with supporting a small Windows server environment.

• Identify, research, and resolve technical problems.

• Troubleshoot PC hardware and software issues.

• Set up and maintain user accounts.

• Assist with administration and monitoring of data backups.

• Monitor and apply security patches and updates in a timely manner.

• Document and maintain IT related procedures.

• Maintain inventory and licensing records for hardware and software acquisitions.

• Assists with special projects and assignments as needed.

Education:

• High school diploma or equivalent

Experience and Skills Required:

• Experience troubleshooting and repairing hardware and network problems in physical environments.

• Ability to obtain a security clearance, which includes US citizenship.

• Must be customer service focused and have excellent time management skills.

• Must be detail-oriented, proactive, well organized, and have ability to prioritize work.

• Requires ability to:

• Communicate effectively (both verbal and written)

• Work collaboratively with team members, and on an individual basis

Preferred Experience:

• Experience with Microsoft 365 office applications

• Experience with Veeam backup software

• Knowledge of Cisco VoIP phone administration

• Disk encryption using Bitlocker

• VPN clients

• MCSE, A+, Net+, Security+ certifications

Qualifications

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Team Player: Works well as a member of a group

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)